For the agent, we offer something that most all companies claim to offer, but that few, in practice, actually do. We care about our customers and are interested in seeing them happy; we strive to give them the highest quality workmanship and materials and to put their property back together better than it was before their loss. This means that our satisfied customer is your satisfied customer as well; after all, you’ve had relationships with some of your policy holders for many years, and hope to enjoy them for many yet to come; the company you refer to them should reflect positively on yourself. Feel comfortable recommending the company that understands the homeowner, the adjuster and the agent and is expert at the complex balancing act required to allow everyone to walk away satisfied.
In our book, customer satisfaction and retention is job number one. Often, for lack of a better option, when an insured calls their agent with questions about a possible loss to their property, an adjuster is assigned to investigate, and a claim is established. Quite often, these claims are not for covered issues, or are under the deductible. Unfortunately, at this point the claim has been filed and the damage has been done. We are available to yourself and your clients 24 hours a day, 7 days a week, for anything from emergency water extraction to a structural estimate to fix that leaky old window. If a claim is called for, your insured will have a clear and concise estimate to send the adjuster, along with digital photos. Most importantly, they will have a clear understanding of the process and how to proceed.
In addition, Integrity has unique marketing partnerships with insurance agents, offering you tools at little or no cost that increase retention and bring new business to your door, and we’d love to do an in office demonstration of how these programs work! Call Dan Murphy at 770.966.9987 to set something up! What’s more, we can help with your continuing education needs. So, as your can see, we do more than just take care of your customer, we take care of you! We’re the people you know you can trust.
