Testimonials

A trusted friend referred me to Integrity Restoration and Remodeling. Due to some roof leaks that had gone unnoticed I was in need of a professional water and mold remediation service. The same day I called an agent came to my home. Jennifer was very well versed in the process. She explained every step to my wife and I that we should expect from beginning to end. The demo team and following cleaning team worked diligently to ensure the water and mold damage was completely removed. I highly recommend this company to anyone looking for help with home restoration projects!

Patrick Long

THE BEST EVER.

This review has been a long time coming... Thanksgiving weekend, I discovered a water leak in my vaulted living room ceiling. I am a customer of USAA and immediately called them to get a water mitigation crew out to assist. Integrity is a preferred USAA vendor for such and USAA gave me their contact info, which I immediately used. I spoke with Jason - who was an absolute delight. The crew - Jay, Shane, Ed and James - came out and began the 10 day process of assessment, demolition, mitigation, mold removal and dry out. They could not have been more detailed and professional. I had a big mess and they worked hard and fast to get it all under control for me. I loved their work ethic and care for me personally so much that I asked if I could hire the restoration crew to do my massive rebuild which included kitchen and living room flooring, cabinets, removal of a wall, re-routing plumbing, some electrical, painting, ceiling texture removal and new drywall throughout, etc. Steve Studdard was my project manager. I also worked closely with Kevin and Phillip as we assessed and discussed restoration plans. It was decided that since I was in this situation - might as well make the most of it and do all the things I wanted to do to really make my home amazing and "me". We went big! Roy was the lead/supervisor of my construction crew who managed fundamentally a team of 3 - but it grew and changed based on the particular rebuild plan of the day. A few things about what makes a work crew important: Timely. Professional. Knowledgeable. Detailed. Great listeners. Patient. Honest. Forthright. Realistic. Friendly Caring. Compassionate. On every single one of these points, each individual gets a 10/10. They went above and beyond in EVERY aspect of my project. They were creative and suggestive. Had great ideas! Ingenuity! Every bit of advice, I took. And in the end, it all paid off in ways I never could have imagined. During this almost 4 month reconstruction job - leak to last day - I was going thru some pretty gnarly stuff on the back side which ultimately resulted in my Mom passing away just 2 weeks ago. They were the kindest and most thoughtful contractors of all time. When I hid in my bedroom, sorting personal matters, they were quiet and respectful of me and my space. Half the time I didn't even know they were there. I have tried very hard to find a "problem" with their work. It doesn't exist. I worked very closely with all the guys to make sure we were all on the same page as I know part of their success was my responsibility - to be a good customer, be clear in my communication, accept this is their profession and they really do know what's best. I maintained reasonable exceptions. I kept faith in their abilities and ensured I expressed my gratitude every step of the way. My kitchen and living room are beyond words amazing. The work is impeccable. The details flawless. I am so happy and was so impressed that I have hired them to come back and continue the work and remodel my bathroom. Then we'll move onto other things. I can't wait to see them all again! If you are looking for a top-notch crew that will do excellent work and take excellent care of you - this is the group. From the boss to the guy sweeping the floor, they took exceptional care of me and my property. They treated me like family - they treated my home like it was their home, too. Two important things happened during all of this on a personal note that are worth mentioning. During all of this - I had medically necessary but elective, scheduled surgery on December 18th. Shane on the mitigation side remembered that detail and right before I was shelled back, I got a text message and well wishes... from Shane. Who does that?! Integrity does, that's who. And also Mom being sick and ultimately in hospice and passing towards then end of the project. They all loved and supported me thru it all. Again, who does that?! INTEGRITY. A billion stars out of 10. THE BEST EVER.

M. King

I own a property management business and I had heard of Integrity Restoration in the past, but didn't have the opportunity to use them until recently. Absolutely fantastic service. Great communication, showed up the same day ready to work and offered very fair and reasonable pricing. I will be using them again for sure.

Bill Ireland

5 star is not enough for how amazing this company has been. My house flooded in August 2024. I filed an insurance claim and had different companies come out but issues with Insurance on approval. So I reached out to Integrity and scheduled appointment with Jennifer. She came out with this fancy camera that took a 360 picture from top to bottom. (No other company had this). She was so understanding and helpful. Didn't pressure me into sighing anything like the other companies. She was consistent and constantly reached out to my insurance company. (Which was very hard to reach the adjuster). Once she finally reached him she had everything about in a week that no other company had done. Even approval on relocating our family to an AirBNB and a company to come and pack up my whole house (while we had covid and pneumonia cause time was sensitive). The company that pack up my house was absolutely amazing. Labeled all my boxes with pictures to know where to return when moving back in. With approval from insurance, Integrity and its crews demo all the water damage and mold less than 2 weeks. Crystal and the demo crew communicated with me every step of the way and were so helpful. After Demo there was an issue with insurance that delayed rebuild and payment for water damage. Integrity was there and never stopped helping during this stressful process. The owner was also very helpful. Once insurance finalized and processed everything for Rebuild, Kaden & Earnest have been amazing in putting my house back together. So if you are looking for a reliable company that stands behind you through the stressful times, this is your company. Words can't express how greatful our family is with Integrity, Jennifer, and everyone that has helped us. Thank you all so much.

Layden Hanman

Jennifer Fancher and the entire Integrity Restoration Team, to include, Kevin Keeler (QC Mgr), Steven Studdard (Proj. Mgr), Shane and Technicial Teams of Shannon and Leo, went above and beyond my expectations, from claim submission to finalization - and water damage restoration. Roy and the build team are nearly finished with the physical restoration; however, I anticipate nothing less than the professional and personable service I have received thus far. Kudos to all!

Veronica Batiste

Integrity Restoration is a lifesaver. When we discovered water in the garage, Integrity responded with urgency and for the past seven weeks they turned a difficult situation into a livable one. Thanks especially to Courtney, John, Shane, Shannon, Jennifer and Kevin for their communication and help through it all.

Susan Grant

Integrity came out in our time of need and answered all my questions. Starting with Jennifer, who came at the crack of dawn to be here w/ the inspector and then my assignment team of Courtney, John & Kevin, whom I got to see almost daily during the water mitigation process. Thank you for making a stressful process just a bit easier.

stephanie scalise

Amazing team of professionals. I would highly recommend them to everyone who need help with water damage, mold mitigation and reconstruction work. Thank you Jennifer, Steven, Angela Allred, Lisa and her team for the amazing work of demo, mitigation and reconstruction. Jennifer and Steven specially stood as a wall defending our work and expenses with the insurance company. Steven is one of most reasonable and thorough professional I have come across, he kept our priorities at top even if it lessen his profit of work. Jennifer was always on time and every time we needed her to come by for some discussion and if she cannot come in person she was always connected over calls and text. Angela took care of all our paperwork and she was amazing in handling it with insurance and mortgage company. Overall this is a 5 star organization and if you need help and reading this review just call them now and let them handle your work! :)

Ashish Kumar

We had a lot of water damage due to a busted water filter in our fridge. Integrity Restoration was great to work with. I can not speak highly enough of working with the following people: Shane - Field Supervisor Cortney - Demo Orlando - Cleaning Kevin - Quality Control + Sink install. We highly recommend using this company.

Allison Duston

Integrity Restoration is incredible to work with. They respond quickly, communicate constantly and do great work on both the remediation and rebuild. Both Jason and Kaden were great to work with. Offered guidance and great ideas to help improve costs. Highly recommended.

Eric Valeri

Integrity Restoration is an awesome company! They are fast, respectful of you AND your property. Additionally, they have your back (making sure everything is done to the law), they're on time, always call to let you know what time they'll be there and always call when they arrive. I had a very unique situation and they worked with me to do what was best for me and my pets. They didn't try to push me to do what was easiest for them. Every day, they cleaned, vacuumed and made sure everything was as spotless as they could make it before leaving. They even washed my garage floor after they ripped out all of the dry wall in there! They swept it and then washed it! Never leaving any debris around. One day, I had to leave my house to attend a late business lunch. One of my dogs got loose from the back yard (not Integrity's fault but my dog's own fault - he's an escape artist) and the Integrity team got him to come back, put him back in the back yard, called to tell me and then WAITED until I could return before they left my house to leave for the day, to make sure he and the others wouldn't get loose again before I returned! Now that's integrity!! I just can't say enough great things about this team!! Jennifer, Kayla, Shane, Courtney, Ashton, Kevin, Leo, Courtney's "work wife" (shame on me, I can't remember her name at the moment) and Ramone you're all the BOMB! I wish more companies had the Integrity, customer service and work ethic that Integrity Restoration has!! Hire them if needed. You'll be so happy and have peace of mind that you did!!

Lynn Bianco

My family and I purchased and moved in a new home in the late part of December (2023). After about 3 months in the house, we noticed stains on the dining room wall by the window. It turned out (after we had it inspected) was water damage from outside leakage near the window. The water had been seeping in from an opening around the window, getting inside the walls, saturating the insulation, and also getting up under the floor boards. I had similar issues in a previous home, so I knew I had to get several quotes before opening up a claim with my insurance company (USAA). I contacted one service, they advised that I should go through several steps that would take several different services to get everything done. I called companies - a couple came out, a couple never showed up, and some just took too long to show… It seemed that there was more to this damage than I was being told. After about a month and a half of waiting on inspections and quotes, I just finally called my insurance company and gave them the quotes I had to at least start the job. Then I realized something: I do network management work for a company (a client) that provides this type of service! I went into their office and told them about my issues. They sent out an inspector (Jennifer). She turned out to be a HUGE help. She immediately spotted an area where another leak is coming from - the roof; so, now we know there were leaks coming from the top of the wall and window over time. This water damage looked to be covered up by one of the previous owners of the home. Jennifer also mentioned Integrity Restoration is one of USAA’s contractors. She immediately took matters into her own hands. Jennifer and Steve (Project Manager - great guy!) planned and lined everything up for me - even called my insurance adjuster and got the ball rolling. All of the techs involved: Orlando Fernandez, Leo Leon, Kevin Keeler, Ashton Alphonse, and Courtney Williams were awesome! I cannot remember the specific jobs of each, but they were a great team to work with. The first techs that came out for the cleanup did a GREAT JOB! They taped up and covered up the dining room professionally and were able to keep all the dust and dirt from getting outside of that area. They really did uncover both leaks from the roof and window area. They also kept us informed about everything every step of the way. What I loved most is they took their time to make sure the area was dry and cleaned properly - no rush-job. They removed the damaged wood, cleaned, and replaced what needed to be replaced. Jennifer then got a roofing company to come out and fix the leak… Side Note: They actually quoted a bigger job because the entire roof itself needs work, however, the claim itself did not cover the roof leak, so they were able to do a temporary fix (should last a few yrs) and quoted me the price on that - very affordable. I really appreciate their help on that. The flooring services came and took measurements of the home - they had to replace the entire wood floor due to the type of hardwood. My wife chose a different shade of color to match the cabinets and stair railing. The moving service came to take photos of every piece of furniture and anything that was on the hardwood floors. This is so they could put everything back in their place exactly how we had it - nice. Movers came out, packed and removed all furniture and anything that was on the hardwood floor. The first flooring tech came out and removed the old flooring by himself in one day! They finished up in a few days - ahead of schedule. They did a great job - made the house look like a brand new home! The baseboards were put in last. The movers brought the furniture back in and sure enough, they placed every piece of furniture as it was and every nick knack back on and inside the desks, shelves, and furniture as we had it - it was like no one had ever moved anything! Start to finish, Integrity Restoration did an outstanding job! I would recommend them to anyone needing this type of service.

Gary Frazier

We've engaged Integrity Restoration & Remodeling for two separate water remediation projects in our home, and we have been extremely satsified with their work on both occasions. The first time they were assigned by our insurance company as a preferred vendor, and the second time (for a separate incident years later), I engaged them directly because I was so satisfied with their work the first time, I didn't want anyone else to do our remediation work. They are great communicators and do a great job explaining best practices and options, in cases there may be coverage gaps with the insurance company. I have been very impressed and happy with all of the teams I worked with, and I want to give special praise to the following people who were very helpful, great communicators and treated us like family: Shane, Kevin, Crystal, Shannon, Courtney, Steven and Orlando. I definitely recommend reaching out to Integrity for your remediation and restoration needs!

Al Wansky

Finding out you have water intrusion into your home is one of the worst things to discover as a home owner. Days before the July 4th weekend, I discovered water had made it through my foundation wall and into my basement. My first call was to Integrity Restoration. I first spoke with Crystal. She was polite, kind, and professional. She explained the process clearly and what the next steps would be. She scheduled a visit from the inspector, Shane. Shane then came out to the house, examined the area, took some measurements, and came up with an estimate. Shane answered all my questions, and reassured me the issue could be resolved properly. Throughout the entire process, I had many conversations with Shane, some after hours when I was in a panic after more water had come into the basement after a heavy rain. He was always calming and reassuring. I greatly appreciate Shane keeping me up-to-date, solving any issue or complication that arose, giving advice, and going above and beyond to make sure I was getting the quality work I needed. I then met the demolition crew: Courtney, John, and Ashton. They explained the work they would be doing, what to expect when they were done, and they answered all my questions. The work was completely quickly and thoroughly. Later, I needed additional demolition work in another area, and Shannon, Ashton, and John did another stellar job. I then met Leo, Tia, and Oscar who did the difficult process of treating, cleaning, and removing moldy and rotten wooden studs. As with everyone with Integrity Restoration, their work is of the highest quality, and done quickly. I had the pleasure of interacting with Leo over several additional visits as he also worked on setting up the drying equipment and taking measurements. Leo was also so nice, funny, and pleasant. I enjoyed my interactions with him. Last, but never least, was Kevin, the primary quality control guy. I had the most interactions with Kevin, so I want to give him a special shout out here. Kevin is clearly someone who is passionate about his work, determined to do things right for his customers even when difficult, and who epitomizes the term 'integrity'. Kevin never rushed our interactions. He always explained each step he took, why we were taking it, where we were in the drying process, what to expect, what complications might come up, and how we would deal with them. Kevin has a keen awareness of issues both in and outside of his purview. For example, he spent time advising me on changes I should make to my gutters to further take water away from the house, how best to solve some water erosion issues I have where a second driveway had been removed, and even advised me on an electrical issue he noticed in the basement. Kevin exceeded my expectations in every way. I think every customer in the situation of needing the services of a company like Integrity Restoration just wants to know they are in good hands. Every single person at Integrity Restoration contributed to me knowing I chose the right company to do this work. While I hope I never need their services again, if I do, they will be the only company I ever contact for restoration services. A+

Andrew

Had a great experience working with the Integrity team. In particular Leo, Kevin, Jennifer, Steven and Jason. They were extremely helpful and provided stability during an unstable time. Each team member that I worked with stayed in close contact, provided timely updates, helped explain their actions, next steps and answered any questions. They also were professional and worked well coordinating schedules. Jennifer and Stephen even answered calls after hours. I would definitely use Integrity again.

CJ

The Integrity team are all superb professionals! From 1st point of contact to demo, Shane has been informative, communicative, and even helpful with speaking with the insurance adjuster. The demo team, Courtney, John, and Ashton were quick and efficient but also detail oriented. Not knowing what to expect, I was pleasantly surprised and impressed by how CLEAN my house remained throughout the demo. No dust, no leftover debris, nothing left behind! I’ve heard just the opposite from friends and relatives about their projects. A quality inspector (Kevin, also very kind and informative) followed up to run mold spore test and to check progress on drying. I highly recommend this company for your water clean up/demo needs.

D Williams

I had a decent size patch of mold in my basement that had grown over a number of months, and the crews at Integrity took care of it in an instant. They made my basement look brand new to where I almost forgot that the mold existed. The crews of Courtney for demo, Leo and Tia for the inspection and mold cleaning, and Kevin for quality control took exceptional care of my house. All of the crews were kind, professional, and personable. I had great conversations with each crew about the details of their work for that day and just a few personal conversations. The affected areas were cleaned and left spotless. I can't speak enough to the quality and reliability that Integrity provided. If I ever have a restoration issue again, I will contact them for help first thing.

Alex Taylor

I am having a great experience working with Integrity Water Restoration so far for a kitchen leak. The team is professional, courteous, and efficient. Jennifer, the manager, has been especially outstanding—always helpful, pleasant, and incredibly easy to work with. She made a stressful situation much more manageable with her clear communication and friendly demeanor. Kevin has been responsive and helpful whenever we speak on the phone. Every team member I interacted with represented the company with professionalism and integrity. It's clear that customer service is a top priority. I highly recommend Integrity Water Restoration to anyone in need of reliable and trustworthy service.

Devin Barnwell

I highly recommend Integrity Restoration & Remodeling. We were dealing with a water damaged room and they were absolute rock stars through the entire process. Leo and his crew came in several times to ensure the remediation part was to their high standard. This included testing and continual cleaning of the room as needed. Jennifer was our guide through the entire process, start to finish. She explained what was going on thoroughly, walked us through remediation and rebuild, and helped us deal with insurance. We wouldn't have been able to do any of this without her guidance. Thank you again to the compassionate team at Integrity!

Delia

Integrity came to the rescue after my hot water heater sprung a leak and flooded my basement. They were efficient, professional, and had amazing communication. While I hope to never have to need them again if I do, they will be the first call! Shane, Shannon, uncle Randy, Ashton, Crystal, and Kevin represent this company so well. I greatly appreciate all of them ☺️

Terrail Williams