Reviews

THE BEST EVER.

This review has been a long time coming... Thanksgiving weekend, I discovered a water leak in my vaulted living room ceiling. I am a customer of USAA and immediately called them to get a water mitigation crew out to assist. Integrity is a preferred USAA vendor for such and USAA gave me their contact info, which I immediately used. I spoke with Jason - who was an absolute delight. The crew - Jay, Shane, Ed and James - came out and began the 10 day process of assessment, demolition, mitigation, mold removal and dry out. They could not have been more detailed and professional. I had a big mess and they worked hard and fast to get it all under control for me. I loved their work ethic and care for me personally so much that I asked if I could hire the restoration crew to do my massive rebuild which included kitchen and living room flooring, cabinets, removal of a wall, re-routing plumbing, some electrical, painting, ceiling texture removal and new drywall throughout, etc. Steve Studdard was my project manager. I also worked closely with Kevin and Phillip as we assessed and discussed restoration plans. It was decided that since I was in this situation - might as well make the most of it and do all the things I wanted to do to really make my home amazing and "me". We went big! Roy was the lead/supervisor of my construction crew who managed fundamentally a team of 3 - but it grew and changed based on the particular rebuild plan of the day. A few things about what makes a work crew important: Timely. Professional. Knowledgeable. Detailed. Great listeners. Patient. Honest. Forthright. Realistic. Friendly Caring. Compassionate. On every single one of these points, each individual gets a 10/10. They went above and beyond in EVERY aspect of my project. They were creative and suggestive. Had great ideas! Ingenuity! Every bit of advice, I took. And in the end, it all paid off in ways I never could have imagined. During this almost 4 month reconstruction job - leak to last day - I was going thru some pretty gnarly stuff on the back side which ultimately resulted in my Mom passing away just 2 weeks ago. They were the kindest and most thoughtful contractors of all time. When I hid in my bedroom, sorting personal matters, they were quiet and respectful of me and my space. Half the time I didn't even know they were there. I have tried very hard to find a "problem" with their work. It doesn't exist. I worked very closely with all the guys to make sure we were all on the same page as I know part of their success was my responsibility - to be a good customer, be clear in my communication, accept this is their profession and they really do know what's best. I maintained reasonable exceptions. I kept faith in their abilities and ensured I expressed my gratitude every step of the way. My kitchen and living room are beyond words amazing. The work is impeccable. The details flawless. I am so happy and was so impressed that I have hired them to come back and continue the work and remodel my bathroom. Then we'll move onto other things. I can't wait to see them all again! If you are looking for a top-notch crew that will do excellent work and take excellent care of you - this is the group. From the boss to the guy sweeping the floor, they took exceptional care of me and my property. They treated me like family - they treated my home like it was their home, too. Two important things happened during all of this on a personal note that are worth mentioning. During all of this - I had medically necessary but elective, scheduled surgery on December 18th. Shane on the mitigation side remembered that detail and right before I was shelled back, I got a text message and well wishes... from Shane. Who does that?! Integrity does, that's who. And also Mom being sick and ultimately in hospice and passing towards then end of the project. They all loved and supported me thru it all. Again, who does that?! INTEGRITY. A billion stars out of 10. THE BEST EVER.

M. King

I highly recommend Integrity Restoration & Remodeling. We were dealing with a water damaged room and they were absolute rock stars through the entire process. Leo and his crew came in several times to ensure the remediation part was to their high standard. This included testing and continual cleaning of the room as needed. Jennifer was our guide through the entire process, start to finish. She explained what was going on thoroughly, walked us through remediation and rebuild, and helped us deal with insurance. We wouldn't have been able to do any of this without her guidance. Thank you again to the compassionate team at Integrity!

Delia

I am having a great experience working with Integrity Water Restoration so far for a kitchen leak. The team is professional, courteous, and efficient. Jennifer, the manager, has been especially outstanding—always helpful, pleasant, and incredibly easy to work with. She made a stressful situation much more manageable with her clear communication and friendly demeanor. Kevin has been responsive and helpful whenever we speak on the phone. Every team member I interacted with represented the company with professionalism and integrity. It's clear that customer service is a top priority. I highly recommend Integrity Water Restoration to anyone in need of reliable and trustworthy service.

Devin Barnwell

I had a decent size patch of mold in my basement that had grown over a number of months, and the crews at Integrity took care of it in an instant. They made my basement look brand new to where I almost forgot that the mold existed. The crews of Courtney for demo, Leo and Tia for the inspection and mold cleaning, and Kevin for quality control took exceptional care of my house. All of the crews were kind, professional, and personable. I had great conversations with each crew about the details of their work for that day and just a few personal conversations. The affected areas were cleaned and left spotless. I can't speak enough to the quality and reliability that Integrity provided. If I ever have a restoration issue again, I will contact them for help first thing.

Alex Taylor

The Integrity team are all superb professionals! From 1st point of contact to demo, Shane has been informative, communicative, and even helpful with speaking with the insurance adjuster. The demo team, Courtney, John, and Ashton were quick and efficient but also detail oriented. Not knowing what to expect, I was pleasantly surprised and impressed by how CLEAN my house remained throughout the demo. No dust, no leftover debris, nothing left behind! I’ve heard just the opposite from friends and relatives about their projects. A quality inspector (Kevin, also very kind and informative) followed up to run mold spore test and to check progress on drying. I highly recommend this company for your water clean up/demo needs.

D Williams